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Client Success Specialist
2 months ago
We are an innovative SaaS company focused on enhancing business communication through text messaging solutions. Our goal is to enable organizations to connect effectively with their clientele via messaging platforms.
With a founding team that has successfully navigated the startup landscape and secured significant investment, we enjoy a solid financial foundation that allows us to innovate and grow.
Our diverse clientele includes numerous well-known brands, and we invite you to join our team to collaborate with customers from various sectors, tackle advanced technologies, and address unique challenges.Role Overview
As a Customer Success Manager, you will be instrumental in fostering customer satisfaction, loyalty, and expansion.
Your strong business insight, consultative mindset, and project management expertise will empower you to grasp customer requirements, devise practical solutions, and achieve favorable results.
Become a vital part of our agile customer success team and contribute significantly to the success of our department and the organization as a whole.
This role provides exposure to contemporary SaaS integrations, telecommunications infrastructure, and a variety of applications.Responsibilities
- Serve as the primary advocate for key clients, collaborating with internal teams such as Support, Product, Engineering, and Finance.
- Partner with Product and Engineering to identify suitable candidates for beta features and assist in their rollout.
- Collaborate with Sales to uncover growth opportunities within new departments or strategic applications.
- Ensure a smooth onboarding process for customers within your portfolio.
Qualifications
- Minimum of 2 years of experience in B2B SaaS, preferably with mid-market clients.
- Demonstrated ability to manage a substantial portfolio primarily consisting of mid-market accounts.
- Proficient in using Salesforce and Outreach, or similar tools, to engage and track customer interactions.
- Comfortable operating in a dynamic, fast-paced environment, with the ability to adapt to shifting priorities and demands.
- Technology-savvy, with a strong interest in learning and discussing new processes, workflows, and systems.
- Exceptional written and verbal communication skills for effective interaction with both internal and external stakeholders.
- Proactive self-starter with a strong sense of ownership, driving tasks to completion.
- Bachelor’s degree in a relevant field.
