Current jobs related to Technical Support Specialist - Rocky Mount, North Carolina - LS Tractor USA

  • Technical Support Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States Cynet Systems Full time

    Job Description:The Client Services Team at Cynet Systems is seeking an IT Expert Resource to work with us to evaluate assigned IT incidents and problem service desk tickets to prioritize and evaluate business impact appropriately.As a Client Services Specialist, you will proactively promote positive customer relationships and mentor others to ensure client...

  • Technical Support Specialist

    4 weeks ago

    Rocky Mount, North Carolina, United States LS Tractor USA Full time

    About the JobThis position is responsible for providing technical support to dealers and customers on LS Tractor products, with a focus on improving product resolution cycle times and customer satisfaction.Key ResponsibilitiesAssist dealers and customers with technical product questions and issuesConduct preliminary investigations into product issues and...

  • Technical Expert

    3 weeks ago

    Rocky Mount, North Carolina, United States Serigor Inc Full time

    Job Title: Specialist-ExpertLocation: RemoteDuration: 12+ MonthsJob Description:The client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team.Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize...

  • Sales Support Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States LS Tractor USA Full time

    About the role of Sales Support Specialist Job Summary The Sales Support Specialist position at LS Tractor USA is responsible for providing exceptional customer service to dealers, business managers, and internal departments. Key responsibilities include ordering, invoicing, and reconciling equipment daily. Key Responsibilities and Duties Create and...

  • Residential Support Specialist #RSS-FT-FC

    3 weeks ago

    Rocky Mount, North Carolina, United States Piedmont Community Services Full time

    Job Summary: We are seeking a compassionate and reliable individual to join our team as a Residential Support Specialist. As a member of our residential program, you will work with adults with intellectual, mental health, and developmental disabilities, providing support and assistance with daily living skills, personal care, and recreational...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States Carilion Clinic Full time

    Job Summary:As a Diagnostic Imaging Specialist at Carilion Clinic, you will play a critical role in providing high-quality patient care and contributing to the success of our healthcare team. This position requires a skilled and compassionate individual who can perform a variety of technical procedures in diagnostic ultrasound, ensuring accurate imaging of...

  • Electronics Quality Assurance Specialist

    4 weeks ago

    Rocky Mount, North Carolina, United States Fast Lane Recruitment Group Full time

    Job Title: Electronics Quality Assurance SpecialistFast Lane Recruitment Group is seeking a highly skilled Electronics Quality Assurance Specialist to join our team.Job Summary:We are looking for a detail-oriented and analytical individual to perform pre-qualification audits, assess supplier capabilities, and work with suppliers to improve quality levels....

  • Sales Specialist

    4 weeks ago

    Rocky Mount, North Carolina, United States Woodgrain Full time

    Job OpportunityWoodgrain, a leading millworks and building products operation, is seeking a skilled Inside Sales Specialist to join their team.What We Offer:Competitive hourly rate: $19.50-$23.00/hour, plus monthly commissionComprehensive benefits package, including medical, dental, and vision insurance401k matching and tuition reimbursementGenerous PTO and...

  • Medical Specialist

    6 days ago

    Rocky Mount, North Carolina, United States Kedrion Biopharma Inc. Full time

    At Kedrion Biopharma Inc., we're seeking a skilled Medical Specialist to join our team. As a Medical Specialist, you will be responsible for identifying, registering, and screening donors to determine their suitability according to cGMPs, DCOPs, CFR, PPTA standards, customer specifications, and Company policies.You will be required to draw vein and finger...

  • Hospice Nurse Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States LHC Group Full time

    Hospice Nurse SpecialistLHC Group is seeking a skilled Hospice Nurse Specialist to join our team in Rocky Mount, North Carolina. As a Hospice Nurse Specialist, you will be responsible for executing the hospice admission process in compliance with federal and state regulations. You will advocate for patients and their families to meet their stated needs and...

  • Mechanical Maintenance Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States Cummins Full time

    Mechanical Maintenance SpecialistAt Cummins, we are seeking a skilled Mechanical Maintenance Specialist to join our team in Rocky Mount, NC. As a Mechanical Maintenance Specialist, you will be responsible for performing mechanical and electrical tasks on manufacturing equipment, including preventative maintenance, repairs, and troubleshooting.Key...

  • Emergency Room Nurse Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States TotalMed Full time

    Emergency Room Nurse SpecialistAt TotalMed, we're seeking a skilled Emergency Room Nurse Specialist to join our team. As an Emergency Room Nurse Specialist, you'll provide high-quality patient care in emergency settings. Your responsibilities will include assessing and treating patients, collaborating with the emergency room team, and ensuring efficient...

  • Project Controls Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States Turner & Townsend Full time

    Project Controls SpecialistAt Turner & Townsend, we are seeking an experienced Project Controls Specialist to join our team. As a Project Controls Specialist, you will be responsible for developing and defining project goals and objectives, creating master plans, and managing project timelines. You will work closely with project stakeholders to provide...

  • Nurse Care Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States Home Health of Wilson Full time

    We are seeking a skilled Nurse Care Specialist to join our team at Home Health of Wilson. As a Nurse Care Specialist, you will provide high-quality patient care in the comfort of their own homes. Our team is dedicated to delivering exceptional care and making a meaningful difference in the lives of our patients.Key Responsibilities:Provide comprehensive...

  • Cardiac Care Specialist

    4 weeks ago

    Rocky Mount, North Carolina, United States Aequor Technologies Full time

    About the RoleWe are seeking a skilled Cardiac Care Specialist to join our team at Aequor Technologies. As a Cardiac Care Specialist, you will be responsible for providing high-quality patient care in a telemetry setting.Key ResponsibilitiesMonitor and assess patients with cardiac conditions using telemetry equipment, tracking heart rhythms and vital signs...

  • Nurse Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States Aequor Technologies Full time

    Career Opportunity:At Aequor Technologies, we are seeking a skilled Nurse Specialist to join our team. The ideal candidate will have experience in Cath Lab settings and be able to work effectively in a fast-paced environment. Key Responsibilities:Provide high-quality patient care in a Cath Lab settingCollaborate with healthcare professionals to ensure...

  • Radiologic Technologist

    3 weeks ago

    Rocky Mount, North Carolina, United States Carilion Clinic Full time

    Job Summary:As a Radiologic Technologist at Carilion Clinic, you will play a vital role in providing high-quality imaging services to patients of all ages. You will be responsible for performing a variety of technical procedures for radiological diagnosis or treatment, using computer processing skills, injection skills, and other related techniques to...

  • Production Support Associate

    3 weeks ago

    Rocky Mount, North Carolina, United States Cummins Full time

    Job Summary:We are seeking a highly skilled Production Support Associate to join our team at Cummins Inc. in Rocky Mount, NC. This role is part of the Advanced Functional Test System (AFT) launch team, responsible for setting up equipment, processes, and operations standards, resolving issues, and achieving ramp-up.Key Responsibilities:• Ensure Safety:...

  • Accounts Payable Payment Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States McLane Company Full time

    Job Title: Accounts Payable Payment SpecialistSalary Range: $20.00/hr.Work Schedule: Monday - Wednesday in office 8-5, Thurs. and Friday remote 8-5The Accounts Payable Payment Specialist is responsible for auditing and processing carrier and supplier invoices, ensuring compliance with financial policies and procedures. This role requires strong...

  • Perinatal Nurse Specialist

    3 weeks ago

    Rocky Mount, North Carolina, United States CHRISTUS Health Full time

    Job Summary:The Perinatal Nurse Specialist will provide high-quality patient care in a dynamic and fast-paced environment. This role requires a skilled and compassionate nurse who can work independently and as part of a team to deliver exceptional patient outcomes.Key Responsibilities:• Utilize the nursing process to assess, diagnose, plan, implement, and...

Technical Support Specialist

2 months ago

Rocky Mount, North Carolina, United States LS Tractor USA Full time
About the Job

This role is responsible for providing technical support and assistance to dealers and customers with product-related questions on LS Tractor products. The successful candidate will be responsible for improving product resolution cycle times for LS Technicians, enhancing communication and sharing of best practices among LS Dealers, and working with LS Service Managers to resolve technical service-related problems.

Key Responsibilities
  • Be a resource for LS Technicians, Service Managers/Advisors/Shop Foreman, and Parts Managers to help resolve critical product problems by assisting in diagnosis, repair, and sharing of best practices.
  • Ensure all necessary information is documented and communicated clearly and concisely.
  • Coordinate cases between LS Dealers and LS Quality Assurance Team as needed.
  • Work with LS Quality Assurance and Warranty as a partner in quality to help identify emerging product quality concerns and support problem resolution.
  • Assist in the creation of Technical Information Bulletins.
  • Reviews and shares weekly case solution report with the proper team.
  • Communicates and executes effective processes to ensure internal and external customer satisfaction.
  • Maintains up-to-date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics.
  • May provide technical support to customers for LS Tractor equipment as needed.
  • Utilize LS Diagnostic Tool, Dealer Portal, Warranty System, Parts System, remote access, and other LS Tractor resources to proactively diagnose equipment issues.
  • Determine whether dealer/customer issues can be resolved over the phone or coordinate with responsible LS Service Manager to create and set up service visits as needed.
  • Assists in helping to identify training needs or gaps by communicating with location Service Managers/Advisors/Shop Foreman.
  • Identifies and drives continuous service and process improvements.
  • Prepares and analyzes Service Department reports; uses data to help drive improvements for growth.
  • Proactively sees and participates in available company-sponsored training, to develop and advance knowledge base and skill set to include Start Blue and Stay Blue Training programs required for the development of skills and knowledge.
  • Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Support management in the pursuit of policies, plans, goals, and long-term objectives.
  • Ensures our reputation and image in the community is consistent with company values.
  • Responsible for delivering high-level customer experience.
  • Maintains a clean work area and performs work in an organized fashion.
  • Perform all other duties as assigned.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in the company handbooks.
  • May work as a service trainer in our Training Department or assist our service trainers.
Requirements
  • 5+ years diesel technical experience as a Diesel Technician with mechanical, electrical, and hydraulic systems; preferably LS Tractor.
  • Experience with basic computer functions; Experience using LS Diagnostic Tool (EVCI) or other computer-based diagnostic repair tools.
  • Advanced level experience communicating effectively verbally and in writing for case documentation and communicating to all necessary parties.
  • Demonstrated experience solving problems effectively with the best possible outcome for all involved.
  • Demonstrated experience working with customers and customer service experience verbally over the phone, and in writing.
  • Experience using financial principles to improve Service processes and performance.
  • Experience analyzing and interpreting data and reports.
  • Basic computer skills and the ability to use Microsoft Office software.
Benefits
  • Competitive Base Pay and Bonus Pay
  • Health Insurance coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
  • After 90-days Company paid
  • Short-term Disability
  • Long Term Disability
  • Basic Life Insurance
  • After 90-days Optional Coverage
  • Dental
  • Vision
  • Accident Insurance
  • Optional Life Insurance
  • Cancer Insurance
  • Paid Vacation and Personal Days
  • 9 Paid Holidays
  • 401k with Company match after 1 year