Resource Coordination Specialist

5 days ago


Cary, North Carolina, United States Broadviewinc Full time
Resource Coordination Specialist

Broadview Solutions is seeking a highly motivated and driven individual to join our Field Operations team as a Resource Coordination Specialist. This role is responsible for the scheduling of field resources and product delivery to align with customer commitments.

Key Responsibilities:
  • Collaborate with internal teams to develop strategies for delivering services
  • Provide status updates to project managers and customers on in-flight activities and escalate activities in jeopardy
  • Regularly communicate with field technicians and have the ability to logically assign resources to cover all scheduled field activities
  • Balance workload across multiple resources to optimize labor utilization, while also ensuring Broadview is exceeding customer SLA commitments
Requirements:
  • A strong focus on customer service with a drive to exceed expectations
  • Ability to communicate clearly and professionally with internal and external parties
  • An analytical and problem-solving mindset with the ability to respond in a very dynamic environment with constantly changing activities and priorities
  • Ability to adapt quickly to new projects with differing strategies for delivering services
  • A collaborative approach to problem solving while operating independently and with a strong sense of ownership

Broadview Solutions is a leading provider of IT services catering to both established and emerging industries. We build customized delivery models that fit each customer's specific needs, while always focusing on efficiency and affordability. If you are a motivated and driven individual with a strong focus on customer service, we encourage you to apply for this exciting opportunity.


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