Technical Support Specialist for Low Voltage Drives

3 weeks ago

Cary, North Carolina, United States ABB Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at ABB. As a key member of our Motion Service Division, you will play a critical role in providing exceptional support to our customers.

Key Responsibilities
  • Provide technical assistance via phone to One Care customers regarding their ABB drive installations and enter One Care Customer cases into the Salesforce ticketing system.
  • Keep updated site records regarding issues and maintenance activities at One Care customer sites and ensure all drives are registered in Drives Install Base.
  • Work actively with OPS team and Field Service Management to coordinate field service resources and coordinate with the ABB Technical support on warranty cases for One Care Customers.
  • Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on drives at customer sites throughout North America.
Requirements
  • Bachelor's in electrical engineering, experience with LV Drives, knowledge of power electronics, motors, transformers, switch gear, and computer network communication protocol and theory of operation preferred.
  • Associate's degree or equivalent from a two-year college or technical program and 4 years of experience in installing, testing, repairing or troubleshooting AC/DC drive systems and their associated controls.
  • Ability to interpret circuit diagrams, wiring diagrams, assembly drawings, technical manuals, and technical specifications.
  • Ability to travel up to 20% of the time.
  • This is a work from home position. Candidate must ensure that adequate internet connectivity and cell phone reception is available.
  • Maintain a valid driver's license.
  • Willing to provide technical support during evenings and weekends on a rotating schedule.
  • Candidate must already have a work authorization that would permit them to work for ABB in the US.
About ABB

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency.

We value people from different backgrounds and are committed to equal employment opportunity and affirmative action. If you want to discover more about ABB, take a look at our website.

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