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Technology Supervisor Customer Engagement Lead
2 months ago
About the Role:
The Technology Supervisor for the Customer Engagement portfolio at Southern Company is responsible for managing business partner relationships, technologies, and digital solutions that may include web, mobile apps, data applications for Customer experience organizations. This role requires a strong understanding of business operations and technology solutions to drive customer experience and engagement.
Key Responsibilities:
- Manage business partner relationships to ensure alignment with company goals and objectives.
- Develop and implement technology solutions to improve customer experience and engagement.
- Collaborate with cross-functional teams to identify and prioritize business needs.
- Provide technical guidance and support to business partners and stakeholders.
- Stay up-to-date with industry trends and emerging technologies to inform business decisions.
Requirements:
- Strong understanding of business operations and technology solutions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Experience working with business partners and stakeholders.
