Technology Supervisor

2 weeks ago

Atlanta, Georgia, United States Southern Company Full time
Job Summary

The Technology Supervisor for the Customer Engagement portfolio is responsible for managing business partner relationships, technologies, and digital solutions that may include web, mobile apps, and data applications for Customer experience organizations across all electric operating companies (Alabama Power, Georgia Power, and Mississippi Power). This includes new technology solutions, application lifecycle management, strategic planning, business partner communications, and budgeting for technology support of these business partners.

Key Responsibilities
  • Manage technology strategy and operations in support of business partners.
  • Ensure that the team has the skills, knowledge, and tools necessary to provide comprehensive production support that meets business partner expectations.
  • Develop and execute a communication plan for business partner application or business process impacts due to operational or project activity.
  • Manage vendor relationships, establish contracts, and identify value-adding partnerships to successfully meet the initiatives and goals of Marketing business partner organizations for electric business units.
  • Oversee the purchase and implementation of vendor technologies, including vendor interface and support.
  • Ensure disaster recovery and business continuity plans are in place and tested within their areas of support.
  • Manage configuration changes (i.e., code, databases, network, etc.) to ensure a stable computer platform exists.
  • Ensure compliance with regulatory requirements, audits, and change management controls.
  • Understand and support the budget for the solutions they own, and provide variance explanations.
Requirements
  • B.S. degree in Engineering, Computer Science, or related field preferred.
  • At least 5 years of working experience in Technology; Utility experience is preferred.
  • Experience with SAFe Agile framework is preferred.
  • Cross-functional experience in the business or TO (Technology Organization) and a general knowledge of Customer Service functions and of the Southern Company core business.
  • Proven record of achieving measurable business results working with and through others.
  • Demonstrated leadership skills on a results-oriented team.
  • Knowledge of and experience with technology budgets and project estimates is preferred.
  • Organizational and project management skills, including managing multiple tasks/priorities, communication, cost estimating, and resource planning.
  • Demonstrated talent in the area of proactive communications and the ability to make presentations to all levels (employees, management, and executives).
  • Comprehensive knowledge and understanding of the Software Development Life Cycle.
  • Knowledge of software development technologies, tools, and computing infrastructure and how these can be used to deliver market competitive products and services within Southern Company.
  • Knowledge of mobile apps technologies and how they can be leveraged to meet the evolving needs of customers and business partners is preferred.
About Southern Company

Southern Company is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services.

Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers' and communities' needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

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