Collections Specialist

1 week ago

Oklahoma City, Oklahoma, United States FRAYER ENTERPRISES II LLC Full time
Job Summary:

The Collections Account Manager is responsible for performing collection efforts on delinquent accounts, processing payments from customers who are not delinquent, and providing general customer service. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Review and monitor delinquent accounts daily
  • Effectively process inbound/outbound calls to work collection accounts in a professional manner
  • Establish and maintain payment arrangements consistent with company guidelines
  • Process payments and set customers up on auto debit
  • Record all relative information into the collections system regarding collection calls
  • Resolve customer problems while applying good customer service and in a timely manner
  • Handle general customer service questions while remaining professional and following company policies and guidelines
  • Make recommendations to management of accounts needing additional attention
  • Initial skip tracing as needed to find location information
  • Meet daily goals set for accounts worked and calls made
  • Meet Quality and Assurance standards for calls monitored
Requirements:
  • Excellent telephone voice and communication skills
  • PC skills, including strong typing and Internet navigation
  • Strong problem-solving skills and ability to multi-task
  • Ability to work and adapt in a changing environment
Work Environment:

The Collections Account Manager will work in a fast-paced environment with close proximity to computer screens and the ability to work within fluctuating background noise and movement.

Frayer Enterprises and its affiliates provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws.

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