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Collections Specialist

2 months ago

Oklahoma City, Oklahoma, United States Loves Travel Stops & Country Store Full time
Job Summary

We are seeking a highly skilled Collections Specialist to join our team at Love's Travel Stops & Country Store. As a key member of our Retail Team, you will provide first-line service support for our credit programs, ensuring timely resolution of customer issues and driving overall customer satisfaction.

Key Responsibilities
  • Make outbound calls to customers regarding past due invoices, utilizing excellent communication and problem-solving skills to resolve disputes and inaccuracies.
  • Take inbound calls from customers and internal departments, providing prompt and professional support for commercial account issues.
  • Reconcile accounts with disputes or inaccuracies, ensuring accurate and timely resolution.
  • Address customer inquiries, complaints, and concerns in a timely and courteous manner.
  • Collaborate with the sales team and internal departments to provide seamless support and drive customer satisfaction.
  • Operate office equipment, including computers and phone software, as necessary.
  • Assist customers with online bill pay and invoice viewing features, promoting services and driving customer engagement.
  • Participate in weekly team meetings to discuss specific accounts and drive team goals.
Requirements
  • Education: High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
  • Experience: 1-3 years of experience in receivables or collections, with B2B collection experience in a fast-paced atmosphere.
  • Skills: Bilingual in English and Spanish preferred; excellent customer service and communication skills; knowledge of receivables and collections procedures; ability to prioritize and multitask; attention to detail and accuracy.
About Love's

Love's has been fueling customers' journeys since 1964, with a commitment to innovation and perseverance. As a family-owned and operated business, we prioritize giving back to our communities and maintaining an inclusive and diverse workplace. Join our team and be part of a company that values customer satisfaction, teamwork, and growth.