Restaurant General Manager

5 days ago

Belle Vernon, Pennsylvania, United States Long John Silver's Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant General Manager to lead our restaurant team and ensure the highest quality products and services are delivered to our guests.

Key Responsibilities
  • Leadership
    • Recruit, hire, develop, and motivate a high-performing team
    • Provide coaching and feedback to team members to ensure they meet performance expectations
    • Develop and implement strategies to promote team member adherence to company regulations and performance goals
  • Customer Service
    • Ensure 100% satisfaction for all guests
    • Solve customer concerns immediately and ensure they leave happy and satisfied
  • Operations
    • Ensure all ingredients and menu items are properly stored, handled, prepared, and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
    • Positively impact profitability by effectively managing product projections and controlling waste
  • Restaurant Maintenance
    • Maintain a clean, safe, and comfortable environment for guests and team members
    • Clean as you go mentality; ensure the restaurant's interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
  • Financial Management
    • Ensure cash control, security, safety, and food quality standards are consistently met
    • Forecast sales, create work schedules, order and track inventory, and complete required performance reports
Requirements
  • Must be 18 years of age or older
  • High School Diploma or Equivalent
  • Minimum of 6 months experience performing as an Assistant Manager or 1 year of restaurant management experience in a similar environment
  • Passed Restaurant General Manager Readiness Checklist
  • Must have a reliable transportation and Driver's License required
  • Ability to work nights and weekends
  • Take absolute pride in everything you do
  • Value customer service and hold the ability to positively impact guests' experience
  • Work well in a fast-paced environment
  • Practice high-quality food and cleanliness standards
  • Bring an upbeat energy and positive attitude to the team
  • Has a commitment to timeliness and a sense of urgency
  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ratio, and percent
  • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role.
  • While performing the duties of this role, the employee is regularly required to:
    • Work for several hours in a standing position
    • Talk and hear; communicate with team members and guests
    • Handle, feel, and reach with arms and hands
    • Sit, climb, and balance
    • Stoop, kneel, crouch, and crawl
    • Lift and move up to 50 pounds
Working Conditions
  • The work environment characteristics described here are representative of those an employee could encounter while performing the duties and responsibilities of this role.
  • Exposure to cooking fumes
  • Moderate noise level
  • Exposure to heat and hot cooking equipment

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