Retail Support Specialist

7 days ago


Chattanooga, Tennessee, United States Food City Full time

Job Summary:

As a Customer Service Coordinator at Food City, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibilities will include:

  • Providing Customer Service: Engage with customers, understand their needs, and offer assistance with purchasing decisions.
  • Merchandise Location and Resolution: Locate products, resolve customer issues, and promote additional products and services.
  • Team Collaboration: Work closely with the retail team to maintain a positive and efficient store environment.

Key Responsibilities:

  • Customer Interaction: Develop strong relationships with customers, respond to their inquiries, and address concerns in a professional manner.
  • Product Knowledge: Stay up-to-date on product information, features, and benefits to provide accurate recommendations.
  • Store Maintenance: Contribute to maintaining a clean, organized, and safe store environment.

Requirements:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Ability to resolve customer issues and concerns in a timely and professional manner.
  • Teamwork: Willingness to work collaboratively with the retail team to achieve store goals.


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