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Retail Sales Specialist

2 months ago

Chattanooga, Tennessee, United States Chico's FAS Full time

Become a vital part of our fashion-driven team, committed to delivering a styling and social experience that empowers women to feel their best.

POSITION OBJECTIVE:

The Retail Sales Specialist plays a crucial role in assisting Management to foster a customer-centric and product-oriented sales environment, where our core values and guiding principles shape all store activities, ensuring an exceptional customer journey and optimal profitability. We are passionate about our work and believe that our teams create an extraordinary workplace for learning and growth.

FUNCTIONAL RESPONSIBILITIES:

Results Orientation

  • Achieves company sales targets by employing effective sales strategies and sharing product insights with customers; suggests merchandise options or assists in locating items based on customer preferences.
  • Stays informed about ongoing sales and promotions; upholds pricing and visual merchandising standards.
  • Adheres to merchandise handling, presentation, loss prevention, and other tasks as assigned by Management.
  • Engages in visual merchandising initiatives, including monthly store layouts and area maintenance.
Customer Engagement
  • Exemplifies and advocates for the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
  • Promptly addresses customer inquiries and concerns.
  • Facilitates a swift and efficient checkout process, remaining knowledgeable about policies related to payments, promotions, returns, and security practices.
  • Encourages additional purchases at the register, including gift card sales.
  • Enrolls clients in the rewards program.
  • Cultivates and maintains a loyal customer base through personalized service and wardrobe consultations.
  • Understands current product fits and style assortments available in-store and online.
  • Maintains regular communication with clients through a customer relationship management system.
Operational Excellence
  • Assists in replenishment efforts to keep the store well-stocked and inviting.
  • Aids in fulfilling product locates.
  • Contributes to visual merchandising tasks, including floor displays, window updates, and signage placement as directed.
  • Supports the cleanliness and organization of the boutique.
Team Collaboration and Development
  • Encourages an inclusive and cooperative approach to problem-solving.
  • Actively seeks opportunities for personal growth and welcomes constructive feedback.
Other responsibilities as assigned.

QUALIFICATIONS:
  • High School diploma or equivalent required.
  • Previous retail or sales experience preferred.
  • Must be at least 18 years old.
  • Strong communication skills essential.
  • Excellent customer service abilities required.
  • Capacity to learn and adapt to company-provided technology.
  • Strong organizational skills and ability to manage multiple tasks in a dynamic environment.
  • Ability to effectively communicate with customers, team members, and Management.
  • Regular attendance is crucial for this role to ensure adequate staffing to meet company goals. Flexibility to work evenings, weekends, and holidays is necessary.
PHYSICAL REQUIREMENTS:
  • Continuous walking/standing throughout the shift.
  • Occasional lifting of up to 50 lbs. (1-33% of the shift).
  • Frequent climbing (34%-66% of the shift).
We are continuously looking for exceptional talent to join our store teams. Applications are welcome at any time, and we will review your qualifications against our position requirements when openings arise. Accommodations are available for applicants with disabilities during the application process. Please reach out to your local Store Manager for assistance.