Bilingual Spanish Call Center Representative
1 week ago
We are seeking a highly skilled and motivated Bilingual Spanish Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for managing and collecting delinquent accounts in a professional and courteous manner.
Key Responsibilities- Obtain information from consumers to determine their current financial situation and develop solutions to resolve their obligations.
- Provide solutions to consumers to enable them to resolve their obligations administratively or voluntarily.
- Gather proper documentation from consumers and maintain follow-up as necessary.
- Meet daily, weekly, and monthly goals as set by management.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Ability to speak and converse in Spanish and English fluently.
- Ability to proficiently read and write in English and Spanish.
- Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
- Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
- Strong organizational and time management skills.
- Attention to detail.
- Ability to act independently to resolve problems.
- Motivation to learn.
- Ability to work in a positive, collaborative manner with coworkers.
- Ability and history of maintaining confidentiality and high level of trustworthiness.
- Award-winning benefits packages.
- Flexible schedules.
- Growth opportunities.
- Repeatedly named one of the Best Places to Work in Collections.
- Two-time recipient of the Better Business Bureau's Torch Award for Ethics.
We are an equal opportunity organization and recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.
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