Customer Service Representative

3 hours ago


Fairport, New York, United States Continental Service Group Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach.

Key Responsibilities:
  • Obtain information from consumers to determine their current financial situation and provide solutions to enable them to resolve their obligation administratively or voluntarily.
  • Provide exceptional customer service and communicate effectively with consumers to resolve their accounts in a timely and professional manner.
  • Meet daily, weekly, and monthly goals as set by management, including making between 125-200 phone calls per day and achieving ConServe's monthly targeted performance objectives for collections.
  • Record maintenance and skip-tracing to assist in locating and contacting consumers or businesses.
Requirements:
  • High school diploma or GED required; associate's or bachelor's degree preferred.
  • Fluent in conversational English and ability to proficiently read and write English.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
  • Strong organizational and time management skills, attention to detail, and ability to act independently to resolve problems.
What We Offer:
  • Performance-based monthly bonus opportunity.
  • Award-winning benefits packages.
  • Flexible schedules.
  • Growth opportunities.
  • Repeatedly named one of the Best Places to Work in Collections.
  • Two-time recipient of the Better Business Bureau's Torch Award for Ethics.

ConServe is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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