Patient Support Specialist

2 months ago


Fairport, New York, United States RadNet Full time

Position Overview:

At RadNet, we are dedicated to delivering exceptional patient care through our commitment to innovation and advanced technology. As a RO Customer Service Representative, you will be an integral part of our team, working to ensure that patients receive the highest quality of service and support.

Key Responsibilities:

  • Handle incoming calls from patients regarding billing inquiries and services with a friendly and professional demeanor.
  • Address general patient inquiries and provide updates while resolving issues with accuracy and care.
  • Maintain and update patient demographic and insurance information as necessary.
  • Collect information to facilitate claim payments and re-file claims with insurance providers.
  • Review accounts to identify outstanding balances and communicate the details effectively.
  • Process payments over the phone and negotiate payment arrangements with patients.
  • Clarify insurance explanations of benefits (EOB) to patients.

Ideal Candidate:

  • Demonstrates a genuine passion for customer service and maintains professionalism in all interactions.
  • Exhibits strong attention to detail, excellent organizational abilities, and multitasking skills.
  • Thrives in a dynamic environment, prioritizing tasks effectively while delivering top-notch customer service.

Qualifications:

  • High School Diploma or GED required.
  • Experience in a high-volume call center environment preferred.
  • Proficient computer skills with a typing speed of 30+ WPM.
  • Familiarity with medical insurance processes and terminology, including explanations of benefits (EOB).

Compensation:
Pay Rate: USD $21.00 per hour

Work Schedule:
Morning shifts available, Monday through Friday.



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