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RCO Customer Service Representative
4 weeks ago
Job Description:
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
- Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
- Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
- Update patient demographics and insurance information as needed.
- Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies.
- Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
- Process payments over the phone from patients
- Negotiate payment arrangements with patients.
- Explain insurance company's explanation of benefits (EOB).
You Are:
- Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
- Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
- Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service
To Ensure Success In This Role, You Must Have:
- High School Diploma or GED
- Experience working in a high-volume call center.
- Proficient computer skills including ability to type 30+ WPM
- Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).
Pay Range:
USD $20.00 - USD $21.00 /per hour
Shift:
Mornings
Shift Variations:
Monday-Friday, 9:00am - 5:30pm CST / 8:00am - 4:30pm EST
