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Service & Hospitality Training Manager

1 month ago

Stamford, Connecticut, United States Sally's Apizza Full time
Job Title: Service & Hospitality Training Manager

Sally's Apizza is seeking a highly skilled Service & Hospitality Training Manager to join our team. As a key member of our Training Team, you will be responsible for preserving our traditions while maintaining unreasonable hospitality for all guests, providing quality service, and advancing the core culture of Sally's Apizza across all restaurant locations.

Key Responsibilities:
  • Conduct hands-on training of our policies and procedures as a subject matter expert.
  • Implement standard operating procedures for all front-of-house positions, workflow, and management.
  • Perform store-level "spot checks" to ensure consistency, accountability, quality, and safety standards are being met.
  • Travel to new restaurant openings and provide training to staff.
  • Be an extra set of eyes in the Front of House and coach the team in the moment if needed.
Requirements:
  • Minimum 2 years of proven success in a casual dining environment.
  • Language: English and/or Basic Spanish (preferred but not required).
  • Attention to detail, organizational awareness, oral communication, and integrity.
Work Environment:
  • This is a hands-on position that requires 90% of the work week to be spent actively engaged with Restaurant Management and in restaurant operations.
  • Must be able to work on your feet for up to 10 hours at a time and able to lift up to 50lbs.
  • Must be able to travel daily to any location in your Region based on operational needs.
Benefits & Salary:
  • $60,000-$65,000+ depending on experience.
  • Dental Insurance.
  • Employee discount.
  • Health Insurance.
  • Paid time off.

Sally's Apizza is a learning and teaching company, and we are committed to providing our employees with the tools and resources they need to succeed. We are looking for a highly skilled and motivated individual to join our team as a Service & Hospitality Training Manager.