Customer Service Coordinator
2 days ago
Care Dynamics, LLC is seeking a dynamic and reliable Area Customer Service Coordinator to support the daily operations of multiple managed service accounts in the Stamford, CT area.
About the Role
This is an onsite contractor position that requires a self-starter with excellent organizational skills and the ability to adapt to various industries. The ideal candidate will be responsible for ensuring seamless service delivery and client satisfaction by stepping in to support various customer locations.
Key Responsibilities
- Providing essential customer support and coverage across various client accounts.
- Supporting daily operational tasks, including mailroom, reception, and hospitality services.
- Driving between customer sites as required, occasionally using public transportation.
- Assisting with process improvements, onboarding new staff, and cross-training team members.
- Inspecting service procedures for accuracy and ensuring compliance with safety standards.
- Managing customer relationships, resolving issues, and ensuring client satisfaction.
- Maintaining and submitting monthly expenses in a timely manner.
Requirements
- Must have reliable transportation and be able to travel between customer sites.
- Strong reliability and the ability to work independently.
- Positive attitude and a willingness to learn new skills.
- Preferred experience in mailroom, reception, or hospitality roles.
- Proficiency in Microsoft 365 applications and prior printing experience is a plus.
- Ability to lift up to 50 pounds occasionally.
- Candidates should reside around the Bridgeport-Norwalk, CT area.
- Full vaccination (in accordance with CDC guidelines) is required, with proof needed later.
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