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Hotel Operations Manager

4 weeks ago

Williamsburg, Virginia, United States Imprint Hospitality Full time

The Assistant General Manager is a key member of the hotel's leadership team, responsible for overseeing the day-to-day operations of the property. This includes managing the front office, housekeeping, food, and beverage departments, while supporting the General Manager in driving overall leadership and guest satisfaction.


Key Responsibilities:

Lead operational managers to success on daily, weekly, and monthly action plans relative to the property's business plan and financial goals.

Ensure compliance with brand standard operating procedures and policies.
Plan, organize, and facilitate hotel and department meetings to drive guest satisfaction and associate satisfaction.
Develop and implement plans to improve guest satisfaction and associate satisfaction, including monitoring and developing associate performance.
Interview, hire, and train associates, particularly management level.
Monitor service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
Identify operational performance, productivity, and efficiency gaps and develop measures to correct those deficiencies.
Support assigned departments to achieve financial/business plan goals and expectations in accordance with the established operating budget, monitoring progress monthly and implementing controls for expense management.
Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property in accordance with state, federal, and company policies.
Maintains regular attendance and is consistently on time.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by General Manager.