Part-Time Opportunity for Credit Union Support Specialist

3 weeks ago


Raleigh, North Carolina, United States State Employees' Credit Union Full time

About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Credit Union Support Specialist. In this part-time role, you will provide exceptional support to our branches and members, ensuring timely and accurate resolution of disputes and claims.

Key Responsibilities

Investigate and resolve member disputes and claims with extreme accuracy and timeliness, adhering to regulatory guidelines such as Visa, Visa Debit Processing Service (DPS), Mastercard, and the Electronic Fund Transfer Act (federal Regulation E).

Provide top-notch customer service to cardholders, maintaining a high level of member satisfaction while mitigating risk of financial loss to the credit union.

Schedule

This part-time position requires a flexible schedule, with work hours typically Tuesday through Friday from 12:00 PM to 5:00 PM.

Equal Employment Opportunity

SECU is an equal opportunity employer, providing equal employment opportunities to all qualified individuals regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Estimated Salary

The estimated annual salary for this position is around $45,000, based on industry standards and the location of the credit union.

Requirements

  1. High school diploma or equivalent required; associate's or bachelor's degree preferred.
  2. Excellent communication and problem-solving skills.
  3. Ability to work in a fast-paced environment and meet deadlines.
  4. Familiarity with credit union operations and regulatory guidelines a plus.

Benefits

As a Credit Union Support Specialist, you will enjoy a range of benefits, including competitive pay, opportunities for professional growth and development, and a dynamic work environment.

Why Join SECU?

At SECU, we are committed to making a positive impact in our community and providing exceptional service to our members. If you are passionate about working in a values-driven organization and delivering outstanding results, we encourage you to apply for this exciting opportunity.



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