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Loss Mitigation Specialist

1 month ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Position

We are seeking a highly skilled Loss Mitigation Specialist to join our team at Local Government Federal Credit Union. As a key member of our collections team, you will be responsible for proactively managing delinquent accounts by contacting Credit Union members.

Key Responsibilities
  1. Identify potential risks and work with members to resolve payment issues.
  2. Provide repayment solutions and implement strategies to mitigate loan losses.
  3. Monitor loan accounts and identify members who are at risk of becoming delinquent.
  4. Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency.
  5. Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.
  6. Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future.
  7. Accurately document all member interactions, payment agreements, and action plans in the core collection system.
  8. Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
  9. Collaborate with other internal business units and resources to ensure a coordinated approach to loss prevention.
  10. Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.
  11. Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
Requirements
  1. Minimum 4-6 years experience in consumer loan product collections, financial services, or a related field.
  2. Understanding of accounting principles and business financial statements and tax returns.
  3. Knowledgeable in the process of analyzing personal tax returns, personal financial statements, and credit bureau reports.
  4. Experience with credit procedures, policies, regulations, and laws, in addition to knowledge of bankruptcy and consumer law.
  5. Strong interpersonal skills with the ability to work in a team environment.
  6. Ability to function in a Consumer business office environment and utilize standard office equipment.
  7. Ability to lift a minimum of 25 lbs.
  8. Travel required on occasion.
Preferred Qualifications
  1. Bachelor's degree in finance, accounting, economics, business, or a related field.
  2. Minimum of 2-4 years of Credit Union consumer credit experience.
  3. Knowledge of loan structuring and work-out solutions.