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Loss Mitigation Specialist

4 weeks ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
About the Role

We are seeking a highly skilled Loss Mitigation Specialist to join our team at Local Government Federal Credit Union. As a key member of our credit union, you will play a critical role in proactively managing delinquent accounts and working with members to resolve payment issues.

Key Responsibilities
  1. Monitor loan accounts and identify members who are at risk of becoming delinquent, providing early intervention to prevent further delinquency.
  2. Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency.
  3. Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current, ensuring a consultative approach to restructuring loans as necessary.
  4. Accurately document all member interactions, payment agreements, and action plans in the core collection system.
  5. Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
  6. Collaborate with other internal business units and resources to ensure a coordinated approach to loss prevention.
  7. Assist the AVP of Risk Assessment and Loss Mitigation with reviewing reports on delinquency trends, member interactions, and recovery efforts.
  8. Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
Requirements

To be successful in this role, you will need:

  1. Minimum 4-6 years experience in consumer loan product collections, financial services, or a related field.
  2. Strong understanding of accounting principles and business financial statements and tax returns.
  3. Knowledge of credit procedures, policies, regulations, and laws, including bankruptcy and consumer law.
  4. Excellent interpersonal skills with the ability to work in a team environment.
  5. Ability to function in a Consumer business office environment and utilize standard office equipment.
Preferred Qualifications

We would like to see:

  1. Bachelor's degree in finance, accounting, economics, business, or a related field.
  2. Minimum 2-4 years of Credit Union consumer credit experience.
  3. Knowledge of loan structuring and work-out solutions.
What We Offer

We offer a dynamic workplace that presents opportunities for professional advancement and individual growth. Our team is committed to supporting a healthy environment and helping to achieve our goal of prosperity for all.