Senior Technical Support Specialist

1 day ago


Hauppauge, New York, United States SPX Full time
Job Summary

The Senior Technical Support Specialist is a key member of the IT team, responsible for delivering exceptional IT services to end-users in accordance with service level targets. This role requires a strong subject matter expert in end-user hardware, software, peripherals, and networking.

Key Responsibilities
  • Manage the lifecycle of incidents and service requests, including assessment, assignment, and resolution.
  • Provide excellent customer service skills to resolve incidents and service requests at first contact.
  • Provision and maintain end-user computing equipment, including desktops, laptops, mobile devices, and peripherals.
  • Assist in the training of end-users on desktop productivity software and other applications.
  • Escalate incidents to the appropriate IT resources and monitor open tickets for accuracy and problem resolution.
Requirements
  • 5-7 years of experience in a related position in a corporate environment.
  • Bachelor's degree in IT or a business-related field or the recognized equivalent in work experience or self-study.
  • Experience with desktop, LAN, and telecommunications devices, including mobile devices.
Preferred Qualifications
  • Prior experience supporting executives and/or working in a professional environment.
  • Microsoft, A+, Cisco certifications.
Work Environment

The Senior Technical Support Specialist will work in a fast-paced IT environment, supporting a global team. The ideal candidate will be highly self-motivated, self-directed, and able to effectively prioritize and execute tasks in a high-pressure environment.

Benefits

SPX offers a competitive compensation package, including a salary range of $80,000 - $136,000, a discretionary bonus, and a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off.



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