Advanced IT Support Specialist
1 week ago
About B&L PC Solutions Inc:
B&L PC Solutions Inc is a premier Managed Service Provider (MSP) delivering extensive IT services to organizations. We cater to a varied clientele, ensuring exceptional IT assistance and cutting-edge technological solutions.
Key Responsibilities:
- Deliver high-level technical support through various communication channels.
- Identify and rectify hardware and software challenges.
- Execute proactive maintenance on client systems.
- Work collaboratively with Level 1 support staff.
- Contribute to the planning and implementation of IT projects.
- Maintain documentation of client setups and solutions.
- Facilitate client meetings to discuss IT strategies.
- Keep abreast of industry advancements and technologies.
- At least 3 years of experience in IT support, including 3 years within an MSP setting.
- Expertise in Windows and macOS operating systems.
- Understanding of networking protocols, configurations, and troubleshooting techniques.
- Familiarity with virtualization technologies and cloud computing services.
- Proficient in Microsoft Office 365 applications.
- Experience with RMM and PSA tools is advantageous.
- Attractive salary package with performance bonuses.
- Comprehensive health insurance and retirement savings options.
- Opportunities for professional growth and certification programs.
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