Advanced IT Support Specialist

1 week ago


Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time
Advanced IT Support Specialist

About B&L PC Solutions Inc:

B&L PC Solutions Inc is a premier Managed Service Provider (MSP) delivering extensive IT services to organizations. We cater to a varied clientele, ensuring exceptional IT assistance and cutting-edge technological solutions.

Key Responsibilities:
  • Deliver high-level technical support through various communication channels.
  • Identify and rectify hardware and software challenges.
  • Execute proactive maintenance on client systems.
  • Work collaboratively with Level 1 support staff.
  • Contribute to the planning and implementation of IT projects.
  • Maintain documentation of client setups and solutions.
  • Facilitate client meetings to discuss IT strategies.
  • Keep abreast of industry advancements and technologies.
Qualifications:
  • At least 3 years of experience in IT support, including 3 years within an MSP setting.
  • Expertise in Windows and macOS operating systems.
  • Understanding of networking protocols, configurations, and troubleshooting techniques.
  • Familiarity with virtualization technologies and cloud computing services.
  • Proficient in Microsoft Office 365 applications.
  • Experience with RMM and PSA tools is advantageous.
Perks:
  • Attractive salary package with performance bonuses.
  • Comprehensive health insurance and retirement savings options.
  • Opportunities for professional growth and certification programs.


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