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IT Support Specialist
2 months ago
ARMStrong Receivable Management is a leading provider of debt recovery and financial solutions, seeking an experienced IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our computer systems, providing technical assistance to end-users, and resolving technical issues in a timely and efficient manner.
Key Responsibilities- Hardware and Software Procurement: Identify and procure the necessary hardware and software to meet user requirements.
- Ticket Tracking and Response: Monitor our ticket tracking system and respond to incoming requests for help via all supported methods, during all assigned time periods, in accordance with company policies and departmental procedures.
- Hardware Installation and Software Loading: Install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives, on users' premises. Load appropriate software packages, including operating systems, networking components, and office applications.
- Customization and Adaptation: Assist in the customization and adaptation of existing programs to meet users' requirements.
- End-User Support: Provide telephone, in-person, and online support to end-users.
- Updates and Status: Provide updates, status, and completion information to manager and/or users, via voice mail, e-mail, or in-person communication.
- New User Setup: Set up new users, including AD accounts, M365, workstation builds, printer support, and access issues.
- Troubleshooting: Troubleshoot issues pertaining to hardware, access, software, or network problems.
- Vendor Relationship Management: Assist in all vendor relationship management tasks.
- Azure Systems Maintenance: Maintain Azure systems and perform routine maintenance, such as patching.
- Internet Security: Ensure that internet security software is updated and running properly on all endpoints.
- Asset Management: Primarily responsible for our asset management program.
- Experience: 2-5 years of experience as an IT support specialist.
- Knowledge: In-depth knowledge of computer hardware, software, and networks.
- Microsoft Operating Systems: Strong understanding of Microsoft operating systems.
- Active Directory: Strong understanding of Active Directory.
- Office 365: Understanding of Office 365.
- Telephony Systems: Understanding of telephony systems.
- Interpersonal and Communication Skills: Exceptional interpersonal and communication skills.
- Certifications: Current CompTIA A+, CompTIA Network+ certification (Preferred).
- Education: Associates Degree in Computer Science or related field (Preferred).
- Salary: $55,000 - $65,000 per year (DOE).
- Benefits: Benefit package with health, dental, vision, life, and disability coverage options.
- 401(k) Retirement Plan: 401(k) retirement plan option with company matching.
- Paid Time Off: Generous paid time off policy - start with 18 days per year.
- Paid Holidays: Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice.
