Customer Service Ambassador

6 days ago


Portsmouth, Ohio, United States Elemental Concepts Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a critical role in ensuring a positive experience for our clients.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Assist customers with product information, order status, and troubleshooting.
  • Resolve customer complaints and issues in a timely manner.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with team members and other departments to improve service delivery.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Identify opportunities for upselling or cross-selling products and services.
  • Contribute to team goals and participate in training and development initiatives.

Qualifications:

  • High school diploma or equivalent; additional education or certifications in customer service is a plus.
  • Proven experience in a customer service role or similar position.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficient in using customer service software and CRM systems.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Availability to work flexible hours, including evenings and weekends as needed.

Required qualifications:

  • Legally authorized to work in the United States.
  • 18 years or older.

Preferred qualifications:

  • At least high school diploma or equivalent or higher.
  • Able to work from home.


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