Customer Service Representative

6 days ago


Portsmouth, Ohio, United States Elemental Concepts Full time
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to provide exceptional service and support to our customers. As a key member of our team, you will be responsible for handling inbound calls, resolving customer inquiries, and ensuring a positive experience for every customer.

Key Responsibilities:
  • Answer inbound calls promptly and professionally, providing accurate and helpful information to customers.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Resolve customer complaints effectively and escalate issues when necessary.
  • Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and sales targets (if applicable).
  • Participate in training sessions and team meetings to enhance skills and product knowledge.
Requirements:
  • High school diploma or equivalent; some college experience preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations and manage time effectively.
  • Proficiency in using computer systems and CRM software.
Preferred Qualifications:
  • Able to work from home.


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