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Server Representative

2 months ago

West Portsmouth, Ohio, United States Shawnee Lodge & Cottages Full time
Job Summary

The Server is responsible for delivering exceptional customer service and providing a memorable dining experience for our guests at Shawnee Lodge & Cottages. As a key member of our hospitality team, you will be responsible for taking orders, serving food and beverage, and maintaining a clean and welcoming dining environment.

Responsibilities
  • Guest Service
    • Greet guests with a warm and friendly smile, making personal connections and maintaining proper guest relations during the meal.
    • Act as a brand ambassador for Shawnee Lodge & Cottages, embodying our values and standards of excellence.
  • Food and Beverage Service
    • Work in the dining room, serving food and beverage, and providing table service to our guests in a professional, accurate, and friendly manner, following our steps of table service guidelines.
    • Work shift duties such as setup, side work, dining room, and server aisle cleanup, participating as a team player to help the smooth operations of this area.
  • Professionalism and Teamwork
    • Display a professional attitude, demeanor, and cooperation toward guests, peers, and management.
    • Communicate customer needs, helping to solve minor problems and complaints, and utilize management when necessary.
Requirements
  • Communication and Interpersonal Skills
    • Ability to read, speak, and write basic English, being able to read tickets and communicate with customers, managers, and other employees.
    • Requires good and positive interpersonal verbal communication skills, with sales skills preferred.
  • Physical Demands
    • Ability to stand, sit, walk, climb, bend, crouch/stoop, twist, and reach for extended periods of time.
    • Stand and walk up to 8 hours per day.
    • Have a high level of energy and physical stamina.
    • Exert well-paced ability to reach other departments of the restaurant, kitchen, and bar areas on a timely basis.
    • Lift up to 30 lbs. above eye level and balance a food tray.
    • Carry and balance a beverage tray.
    • Lift up to 40 lbs. intermittently during the workday.
About Us

At Shawnee Lodge & Cottages, hospitality is who we are—and what we do best. We are committed to providing exceptional customer service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.