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Retail Service Ambassador

2 months ago


Portsmouth, Ohio, United States AAA Full time

Job Summary:

We are seeking a highly skilled and customer-focused Retail Service Specialist to join our team at AAA. As a key member of our front-line staff, you will be responsible for delivering exceptional service to our members and customers.

Key Responsibilities:

  • Greet and Assist Members: Provide Legendary Service to all members and customers, determining their needs and providing personalized support.
  • DMV Services: Offer vehicle license, registration, and notary services to meet the needs of our members.
  • Sales and Service Goals: Meet and exceed sales and service targets, earning incentives for promoting multiple AAA products and services.
  • Travel Services: Prepare and provide TripTik travel routings, marked road maps, tour books, and other travel-related materials to support our members' travel needs.
  • Reservations and Destination Information: Make hotel and car rental reservations for members, and provide valuable travel destination information to enhance their experiences.

Requirements:

  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with members and customers.
  • Customer Focus: Demonstrate a customer-centric approach, prioritizing their needs and delivering exceptional service.
  • Problem-Solving Skills: Utilize effective problem-solving skills to resolve member and customer issues in a timely and professional manner.