Customer Service Representative

1 week ago


Woodinville, Washington, United States ISU Insurance Solutions Group Full time
Job Overview

We're a top independent insurance agency, proud of our reputation for integrity and first-class service. Our mission is to build long-lasting relationships with clients, have a positive societal impact, and create an inclusive culture where everyone thrives.

We're looking for a self-starter who can master new skills quickly, work independently, and anticipate agency needs. As a key member of our team, you'll cultivate strong relationships with clients, vendors, and carriers, and provide exceptional service and support.

Key Responsibilities
  • Cultivate strong relationships with clients, vendors, and carriers
  • Respond to client inquiries and requests in a timely and professional manner
  • Research and present answers to client questions about policies and coverage
  • Maintain up-to-date knowledge on carrier products and legislative changes
  • Analyze and compare current exposures to develop renewal or new business specs
  • Process and submit new and renewal clients for marketing and placement
  • Prepare proposals for client presentations and execute accurate invoicing and financing tasks
  • Manage and follow-up with claims throughout the claims process
Requirements
  • Excellent verbal and written communication skills
  • Basic math skills and aptitude for learning new technology
  • Positive attitude, good listening skills, and empathy
  • Highly-organized and strong time management skills
  • Ability to multi-task in a fast-paced environment
About Us

We're a people-first culture that values teamwork, personal excellence, and growth. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we'd love to hear from you.



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