Customer Service Representative
1 week ago
We're a top independent insurance agency, proud of our reputation for integrity and first-class service. Our mission is to build long-lasting relationships with clients, have a positive societal impact, and create an inclusive culture where everyone thrives.
We're looking for a self-starter who can master new skills quickly, work independently, and anticipate agency needs. As a key member of our team, you'll cultivate strong relationships with clients, vendors, and carriers, and provide exceptional service and support.
Key Responsibilities- Cultivate strong relationships with clients, vendors, and carriers
- Respond to client inquiries and requests in a timely and professional manner
- Research and present answers to client questions about policies and coverage
- Maintain up-to-date knowledge on carrier products and legislative changes
- Analyze and compare current exposures to develop renewal or new business specs
- Process and submit new and renewal clients for marketing and placement
- Prepare proposals for client presentations and execute accurate invoicing and financing tasks
- Manage and follow-up with claims throughout the claims process
- Excellent verbal and written communication skills
- Basic math skills and aptitude for learning new technology
- Positive attitude, good listening skills, and empathy
- Highly-organized and strong time management skills
- Ability to multi-task in a fast-paced environment
We're a people-first culture that values teamwork, personal excellence, and growth. We celebrate achievement and reward our employees for their great ideas, attitude, and teamwork. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we'd love to hear from you.
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