Service Advisor/Team Leader

5 days ago


Aurora, Colorado, United States Gerald Auto Group Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Gerald Auto Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and service technicians, and driving sales growth through upselling and cross-selling opportunities.

Key Responsibilities
  • Customer Service
    • Provide prompt and courteous service to customers, ensuring a positive experience from initial contact to completion of service.
    • Listen attentively to customers' needs and concerns, and translate repair requirements to service technicians.
  • Sales and Upselling
    • Upsell additional services using low-pressure, high-integrity methods, ensuring customers receive the best value for their vehicle.
    • Sell and manage extended warranties, ensuring customers are fully informed and satisfied with their purchase.
  • Communication and Coordination
    • Clearly communicate repair estimates, progress, and completion to customers, ensuring transparency and trust.
    • Coordinate with service technicians to ensure timely completion of repairs and maintenance.
  • Quality Control and Customer Satisfaction
    • Inspect repair quality and ensure all work is complete, meeting dealership standards.
    • Monitor and maintain Customer Satisfaction Index (CSI) scores, ensuring exceptional customer experience.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a service advisor or customer service role, preferably in the automotive industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong knowledge of automotive repair and maintenance procedures.
Benefits
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, vision, and life insurance.
  • 401(k) retirement savings plan with match and profit sharing.
  • Paid vacation, PTO, and holidays.


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