Senior Director of Client Delivery

1 week ago


Fort Lauderdale, Florida, United States Willis Towers Watson Full time

Job Summary

Willis Towers Watson is seeking a highly experienced Senior Director of Client Delivery to lead our service delivery teams and drive business growth. As a key member of our leadership team, you will be responsible for overseeing the management and leadership of a team of colleagues providing benefit outsourcing administration services to our clients.

Key Responsibilities

  • Client Management: Develop and implement strategies to improve client satisfaction, profitability, and referenceability.
  • People: Lead and manage a team of colleagues, focusing on staffing, resource utilization, career growth and development, engagement, and retention.
  • Operational/Quality Management: Ensure teams meet or exceed client deliverables in a cost-effective manner, addressing quality concerns proactively.
  • Financial Management: Oversee budget responsibility for your work team and client engagements.
  • Business Expansion: Partner with sales teams to acquire new clients.

Requirements
  • Significant experience in leading benefits and/or outsourcing engagements.
  • Track record of success in managing large client relationships and leading cross-functional teams.
  • Proven ability to contribute to revenue generation.
  • Experience in managing multiple people and projects, producing quality deliverables on time and within budget.
  • Executive presence with polished written and oral communication skills.

What We Offer
  • A dynamic and challenging work environment.
  • Opportunities for career growth and development.
  • A competitive compensation and benefits package.


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