Client Engagement Coordinator

2 months ago


Jacksonville, Florida, United States AmeriPro EMS Full time
Job Overview

Location
Jacksonville, FL

Employment Type
Full Time

Education Requirement
High School Diploma

Work Schedule
Day and overnight shifts available

Position: Customer Experience Specialist / Dispatcher
  • Type: 911 communications dispatcher center
  • FTE: Full-time
  • City: Jacksonville
  • State: Florida
  • County: Duval
Sign-On Bonus: $2,500

Shift Differential: $2.00

Join our dedicated team of 911 Dispatchers and play a crucial role in saving lives and enhancing community safety.

About AmeriPro EMS:

At AmeriPro EMS, we prioritize people in every aspect of our operations. Our comprehensive services span the entire patient care continuum, ensuring optimal outcomes, efficient care, and timely access to necessary services.
  • Critical Care
  • Advanced Life Support
  • Basic Life Support
  • Medical Transportation
  • And much more
Compensation and Benefits:

Full-time employees enjoy a robust benefits package that includes:
  • Competitive pay rates
  • Personal Time Off (increasing with tenure)
  • Comprehensive benefits package including Medical, Dental, Vision, and more
  • 401(k) retirement plan with company matching
  • Tuition assistance
  • Supportive leadership
  • Opportunities for professional growth and advancement
  • Flexible scheduling options
  • Employee assistance programs (EAP)
Key Responsibilities:
  • Demonstrate flexibility in handling various tasks
  • Quickly and accurately process information in emergency situations
  • Exhibit sound judgment during high-pressure scenarios
  • Prioritize calls based on urgency and significance
  • Maintain composure under heavy workloads
  • Provide field units with critical information regarding orders and traffic
  • Monitor the status of field units to optimize their schedules
  • Communicate effectively with ambulance crews
  • Operate a multi-line telephone console system
  • Utilize radio, phone, or computer systems to dispatch crews
  • Perform emergency medical dispatch and crisis intervention
  • Assess and assign call priorities, entering data into the dispatch system
  • Gather vital information and provide pre-arrival instructions for emergency medical calls
  • Document emergency and non-emergency calls accurately
  • Interpret and analyze caller situations to resolve issues
  • Familiarize with operational manuals and dispatch protocols
  • Learn local geography and station locations
  • Master the use of communications equipment
  • Understand departmental policies and procedures
  • Input verified insurance information into the system
  • Be prepared to work evenings, nights, weekends, and holidays to ensure 24-hour coverage
AmeriPro EMS is committed to fostering an inclusive environment where all individuals can thrive.

Qualifications:

Minimum Requirements:
  • High school diploma or GED
  • 6 months of experience in customer service or direct customer interaction
  • 6 months of call center experience in a fast-paced environment
  • Flexibility in work hours and responsibilities
Join AmeriPro EMS and contribute to our mission of delivering exceptional care and support to those in need. We value diversity and inclusion, recognizing that these principles enhance our ability to serve our patients and partners effectively.

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