Client Relations Coordinator

2 months ago


Jacksonville, Florida, United States AmeriPro EMS Full time
Position Overview

Location
Jacksonville, FL

Employment Type
Full Time

Education Requirement
High School Diploma

Shift Schedule
Day and overnight shifts available

Role Summary:

As a Customer Experience Specialist / Dispatcher, you will play a crucial role in our 911 communications center. Your responsibilities will include:
  • Effective Communication: Handle emergency and non-emergency calls with professionalism and clarity.
  • Prioritization: Assess the urgency of calls and allocate resources accordingly.
  • Information Management: Relay vital information to field units and ensure accurate data entry into the dispatch system.
Sign-On Bonus: $2,500
Shift Differential: $2.00

About AmeriPro EMS:

At AmeriPro EMS, we prioritize patient care and community support. Our services span critical care, advanced life support, and medical transportation, ensuring that we meet the diverse needs of our patients.

Compensation and Benefits:

We offer a comprehensive benefits package for full-time employees, including:
  • Competitive salary
  • Paid Time Off based on tenure
  • Comprehensive health benefits (Medical, Dental, Vision)
  • 401(k) plan with company matching
  • Tuition reimbursement
  • Professional development opportunities
  • Flexible work schedules
Key Responsibilities:

In this role, you will:
  • Demonstrate flexibility and adaptability in a fast-paced environment.
  • Maintain composure under pressure while managing multiple tasks.
  • Utilize communication equipment effectively to coordinate emergency responses.
  • Gather and verify essential information from callers to ensure accurate dispatching.
  • Engage in continuous learning to enhance operational knowledge and skills.
Qualifications:

To be considered for this position, candidates must possess:
  • A high school diploma or GED.
  • A minimum of 6 months of experience in customer service or a related field.
  • Experience in a call center environment is preferred.
  • Strong communication skills and the ability to remain calm in emergencies.
AmeriPro EMS is committed to fostering an inclusive workplace where all individuals can thrive. We celebrate diversity and believe it enhances our ability to serve our community effectively.

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