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Client Support Specialist

2 months ago

MagstattleBas, Grand Est, United States OrthoNebraska Clinic Full time

Customer Service Representative - Call Center Department - Full-Time

Job Category: Non-Clinical Support Requisition Number: CUSTO01267

Position Overview:

As a vital member of our team, you will work Monday through Friday from 8:00 AM to 4:30 PM, contributing to our commitment to outstanding service.

Key Responsibilities:

  1. Deliver exceptional service to both internal and external clients.
  2. Handle a significant volume of incoming and outgoing calls efficiently.
  3. Assess customer needs, clarify details, and leverage resources to provide effective solutions.
  4. Accurately route calls to the appropriate departments.
  5. Coordinate appointments across various locations and providers, following established scheduling protocols.
  6. Gather essential patient demographic information to ensure accurate account registration.
  7. Guide patients and visitors to the correct departments.
  8. Utilize strong interpersonal skills in daily interactions with customers.
  9. Collaborate effectively within a team and across departments to meet organizational goals.
  10. Participate actively in team meetings and discussions.
  11. Uphold confidentiality and respect patient rights at all times.

Ideal Candidate Profile:

The ideal candidate will possess a high school diploma or equivalent, with prior experience in a healthcare or call center setting preferred. A background in medical terminology is advantageous.

Key qualifications include:

  • 2-3 years of customer service experience.
  • Attention to detail and strong communication skills.
  • Creative problem-solving abilities.
  • Familiarity with medical software, such as Cerner, is beneficial.
  • Ability to adapt to a fast-paced environment while meeting customer demands.
  • Commitment to teamwork and collaboration.

Thank you for considering a career with us. We appreciate your interest in our organization.

Qualifications:

Skills:

Behaviors:

Preferred Attributes:

  • Enthusiastic: Demonstrates eagerness and interest.
  • Team Player: Works effectively within a group.
  • Detail-Oriented: Ensures tasks are completed with precision.

Motivations:

  • Growth Opportunities: Motivated by the potential for increased responsibilities.
  • Goal Completion: Driven by the successful completion of tasks.
  • Flexibility: Thrives when given the autonomy to set personal goals.

Education:

High School diploma or equivalent required.

Experience:

2-3 years in customer service preferred.

Licenses & Certifications:

Not specified.