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Client Relations Specialist

2 months ago

MagstattleBas, Grand Est, United States Genuine Parts Company Full time

SUMMARY:
In a supportive role, the Client Relations Specialist ensures that customer needs are accurately identified and effectively addressed. This position may involve mentoring junior team members or providing dedicated support to specific clients.

KEY RESPONSIBILITIES:

• Processes customer orders through various communication channels including phone, email, and in-person interactions.

• Contributes to the company's profitability by negotiating pricing within established guidelines.

• Adjusts pricing for non-contract customers to remain competitive while optimizing profit margins.

• Cultivates strong customer relationships to encourage repeat business and enhance service delivery.

• Manages inventory levels to meet customer demands effectively.

• Authorized to place orders independently for amounts up to specified limits.

• Expedites pending orders and prepares shipments for delivery.

• Responsible for sourcing products from various inventory locations.

• Evaluates and selects the most economical shipping options for customer orders.

• Handles product returns as necessary.

• Provides assistance to junior representatives in resolving customer inquiries and locating products.

• Performs additional tasks as required.

• Responds to customer inquiries regarding product information, provides pricing, and processes orders, often handling more complex requests due to experience.

EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED along with three to five years of relevant experience or an equivalent combination of education and experience.

SKILLS & QUALIFICATIONS:

• Exceptional communication abilities, both written and verbal.

• Strong organizational skills and the ability to manage multiple tasks effectively.

• Proficient in computer applications and software.

• Effective negotiation skills.

• Basic understanding of product offerings.

• Dependability, organizational skills, and meticulous attention to detail are essential.

COMPANY OVERVIEW:
Genuine Parts Company provides a comprehensive benefits package, including healthcare options, retirement plans, educational assistance, and paid time off.

We are committed to fostering a diverse and inclusive workplace, ensuring that all employment decisions are made based on individual merit and business needs.