Customer Service Representative

3 weeks ago


New Baltimore, Michigan, United States Henderson Glass Full time
{"Job Title": "Customer Service Representative", "Job Summary": "At Henderson Glass, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, ensuring timely order delivery, and maintaining accurate administrative functions.

Responsibilities:

* Greet customers in a timely and professional manner
* Answer phones and respond to customer inquiries
* Provide estimates and schedule appointments with customers
* Verify insurance deductibles and explain deductible discount programs
* Develop and maintain product knowledge to effectively communicate features and benefits to customers
* Handle customer complaints and concerns in a professional and courteous manner
* Process transactions and complete daily cash out procedures
* Complete bank deposits and accounts payable/receivable processes
* Make collection calls on past due accounts
* Maintain a clean and organized workspace

Requirements:

* High school diploma or equivalent
* Previous experience in the glass industry or customer service role
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Valid driver's license (not required for all positions)

What We Offer:

* Competitive hourly pay
* Consistent schedule
* 401k and medical, dental, and vision insurance
* Paid time off

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Note: The company requires successful passing of pre-employment screening assessments, including a drug screen and criminal/DMV background check.
"}

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