Customer Service Associate
5 hours ago
Exotic Automation and Supply is seeking a highly skilled Customer Service Representative to join our team in New Hudson, MI. As a key member of our Sales department, you will be responsible for providing exceptional customer service, product knowledge, and sales support.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries, product requests, and quotations.
- Enter and follow up on orders, ensuring seamless customer experience.
- Develop and maintain in-depth knowledge of product lines, sales processes, and company policies.
- Collaborate with the Customer Service Director to achieve sales goals and improve customer satisfaction.
- Utilize strong communication and interpersonal skills to effectively interact with customers, colleagues, and management.
Requirements:
- High School Diploma (required), Associate's degree preferred.
- Previous customer service experience, preferably in industrial sales.
- Excellent customer orientation, adaptability, and problem-solving skills.
- Intermediate PC/MS Office skills and ability to multitask efficiently.
- Ability to work overtime when necessary with prior notice.
What We Offer:
- A dynamic and growing company with opportunities for professional growth.
- A comprehensive knowledge of the business and industry.
- A collaborative and supportive work environment.
Exotic Automation and Supply is an EEO and drug-free employer.
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