Customer Service Associate

5 hours ago


New Hudson, Michigan, United States Exotic Automation & Supply Full time
Job Summary

Exotic Automation and Supply is seeking a highly skilled Customer Service Representative to join our team in New Hudson, MI. As a key member of our Sales department, you will be responsible for providing exceptional customer service, product knowledge, and sales support.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries, product requests, and quotations.
  • Enter and follow up on orders, ensuring seamless customer experience.
  • Develop and maintain in-depth knowledge of product lines, sales processes, and company policies.
  • Collaborate with the Customer Service Director to achieve sales goals and improve customer satisfaction.
  • Utilize strong communication and interpersonal skills to effectively interact with customers, colleagues, and management.

Requirements:

  • High School Diploma (required), Associate's degree preferred.
  • Previous customer service experience, preferably in industrial sales.
  • Excellent customer orientation, adaptability, and problem-solving skills.
  • Intermediate PC/MS Office skills and ability to multitask efficiently.
  • Ability to work overtime when necessary with prior notice.

What We Offer:

  • A dynamic and growing company with opportunities for professional growth.
  • A comprehensive knowledge of the business and industry.
  • A collaborative and supportive work environment.

Exotic Automation and Supply is an EEO and drug-free employer.



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