Customer Service Representative

4 weeks ago


New York, New York, United States TD Bank Group Full time
Job Description

The Customer Service Representative I delivers a legendary Customer Experience while providing solutions and referrals for TD products and services to new and existing Customers.

Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store

Conducts needs-based conversations and offers financial solutions to meet our Customers needs

Makes quality referrals to appropriate partners

Responsible for meeting individual performance metrics

Responsible for making sound decisions and timely problem resolution

Proactively reaches out to Customers to deepen relationships through needs-based conversations

Performs a broad range of tasks of varying complexity and scope

Participates in opening and closing Store procedures

Opens accounts and related services

Originates loan applications, prepares documents and conducts loan closings

Requirements

  • High School diploma or GED
  • 1+ years of related experience required
  • Superior Customer Service skills
  • Teller experience (Preferred)
  • Strong organizational skills to handle multiple tasks in a fast-paced environment
  • Excellent communication skills with ability to be concise, clear and consistent
  • Demonstrated ability to schedule and prioritize work
  • Demonstrated ability to work independently and within deadlines
  • Sound judgment in decision making and problem solving
  • Proficient in Microsoft Office
  • Notary License (Preferred)


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