Patient Care Coordinator

2 weeks ago

Portsmouth, Virginia, United States Bon Secours Mercy Health Full time

At Bon Secours Mercy Health, we are committed to enhancing the quality, safety, and cost-effectiveness of healthcare. Our facilities and healthcare professionals are recognized for their excellence in clinical and operational practices.

Patient Care Coordinator - Cardiology Services

This role encompasses a variety of receptionist and administrative tasks within the front office. As a collaborative team member, you will also take on additional responsibilities as needed, ensuring that all age groups receive the care they deserve. Your flexibility and willingness to assist in various capacities will be essential.

Key Responsibilities

Office Duties:

  • Patient registration and data entry.
  • Collection of co-payments from patients.
  • Conducting patient reminder calls to confirm appointments and necessary referrals.
  • Coordinating physician orders following patient visits, including scheduling further appointments and tests.
  • Performing additional tasks as directed by management.

Patient Access Center Responsibilities:

  • Efficiently managing a high volume of incoming calls.
  • Completing initial registrations for new patients and updating their information in the database.
  • Documenting phone interactions as necessary.
  • Assuming other duties as assigned by management.

Equipment Utilized:

Telephone, copier, computer systems (including keyboard, monitor, printer), and other office equipment.

This description is not exhaustive of all responsibilities, skills, duties, or working conditions associated with the position. Management retains the right to modify the job requirements or assign additional tasks as circumstances change.

Bon Secours Mercy Health Mission and Values

All employees are expected to embrace and apply continuous quality improvement principles in their daily responsibilities. It is vital to extend the mission and values of Bon Secours Mercy Health by treating every patient, staff member, and community member with dignity, respect, and kindness while committing to quality and service.

Our organization offers numerous benefits, including:

  • Comprehensive medical, dental, and vision plans.
  • Prescription drug coverage.
  • Flexible spending accounts.
  • Life insurance with accidental death and dismemberment coverage.
  • Employer contributions to retirement savings plans for eligible employees.
  • Paid time off.
  • Educational assistance.
  • And much more.

Benefits may vary based on employment status.

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