VDOT Counter Service Representative

7 days ago


Christiansburg, Virginia, United States Mancon Full time
Job Summary

The Parts Specialist II provides exceptional counter service to VDOT employees, ensuring timely and accurate provision of parts and equipment. This role involves assisting with inventory control, data entry, customer service, and occasional vehicle operation to pick up parts.

Key Responsibilities
  • Customer Service:
    • Provide attentive and knowledgeable service to customers, including reviewing requisition forms and answering questions about part availability.
    • Ask relevant questions to ensure correct parts are researched and provided.
    • Inform customers when requested parts are available.
  • Parts Pick-up:
    • Drive a vehicle to designated locations to purchase or pick up parts.
    • Provide company documentation to vendors as required.
    • Review invoices at vendor locations for accuracy.
    • Return products to the MANCON location in a timely manner.
  • Data Entry and Inventory Management:
    • Assist in generating invoices for customer requisitions in the inventory system.
    • Enter vendor receiving documents into the inventory system.
    • Participate in weekly inventory cycle counts and Wall-to-Wall inventories at site.
  • Other Requirements:
    • Follow established guidelines for vehicle and equipment maintenance.
    • Provide 24-hour support at the VDOT location during emergencies.
    • Travel to locations to pick up parts.
    • Assist with inventory research projects as requested.
    • Adhere to required procedures.
    • Participate in the SCM continuing training program.
    • Assist with Store Supervisor duties as assigned.
Qualifications
  • 1 year of computer experience.
  • 24-hour availability.
  • Valid Driver's License with 2 years of driving experience.
  • P1 or P2 ASE Certification or 5 years of procurement experience with auto or heavy-duty truck parts.
Preferred Qualifications
  • Delivery Driver experience.
  • Inventory experience.
  • Obtain and maintain a forklift license.
  • Current COVID-19 vaccine.
Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements: Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

Physical Requirements Other: Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions. Work is also performed in vehicles traveling to sites.


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