Customer Service Representative

2 months ago


Christiansburg, Virginia, United States Valvoline Instant Oil Change Full time
About the Role

As a Customer Service Advisor at Valvoline Instant Oil Change, you will play a vital role in delivering exceptional customer experiences and building long-lasting relationships with our valued clients. Your primary responsibility will be to provide top-notch service, ensuring that every customer interaction is a positive and memorable one.

Key Responsibilities
  • Customer Interaction: You will be the first and last point of contact for our customers, creating a lasting impression and building trust through effective communication and product knowledge.
  • Product Knowledge: You will be trained to become an expert on our products and services, enabling you to make informed recommendations and present options to our customers.
  • Service Delivery: You will be responsible for delivering high-quality service, ensuring that every customer receives a seamless and satisfying experience.
  • Team Collaboration: You will work closely with your colleagues to achieve team goals and objectives, promoting a culture of collaboration and mutual support.
What We Offer
  • Competitive Compensation: You will receive a competitive hourly rate of $16.75, ensuring that you are fairly compensated for your hard work and dedication.
  • Paid Training: You will receive comprehensive paid training, enabling you to develop the skills and knowledge required to excel in your role.
  • Flexible Scheduling: You will have the flexibility to create a schedule that suits your needs, with no late evenings or holidays.
  • Benefits Package: You will be eligible for a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan.
  • Opportunities for Growth: You will have opportunities to grow and develop your career, with a commitment to promoting from within.
Requirements
  • Communication Skills: You will possess excellent interpersonal and oral communication skills, enabling you to effectively interact with customers and colleagues.
  • Product Knowledge: You will have a strong understanding of our products and services, enabling you to make informed recommendations and present options to customers.
  • Teamwork: You will be a team player, working collaboratively with colleagues to achieve team goals and objectives.
  • Adaptability: You will be flexible and adaptable, able to work in a fast-paced environment and respond to changing circumstances.


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