Desktop Support Specialist

3 weeks ago

San Francisco, California, United States Amerit Consulting Full time

Job Summary:

Amerit Consulting is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and maintenance for desktop computers, laptops, communication devices, printers, and other peripherals.

Key Responsibilities:

  • Provide technical support and maintenance for desktop computers, laptops, communication devices, printers, and other peripherals.
  • Deploy, install, and resolve technical issues concerning desktop computers, laptops, communication devices, printers, and other peripherals.
  • Provide software support and user training on applications for computers, communication devices (iPad, iPhone, Android), and printers.
  • Document in detail the request and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updates.
  • Exercise sound judgment and prioritization and reorganization of customer requests.
  • Be comfortable working in a hospital and clinical environment and flexible with scheduling.

Requirements:

  • 3+ years of experience in IT support.
  • Demonstrated proficiency in supporting Windows and Mac operating systems in a networked environment.
  • Demonstrated proficiency in supporting mobile devices such as iPhones and Androids.
  • Broad knowledge of enterprise systems and how they relate to one another.
  • Demonstrates problem-solving skills.
  • Excellent communication skills in both verbal and written.

Preferred Qualifications:

  • Preferred job specifications may be used to enhance success in the search of the candidate. These specifications do not disqualify candidates without them from consideration.
  • Bachelor's degree or equivalent training in a related area.
  • Working knowledge with ITIL processes such as Change Management, Problem management, and Incident Management.
  • Experience working in an academic health care, healthcare, or university environment.
  • Experience working in a Service Desk, Help Desk, or Call Center environment.

Preferred Certifications:

  • Microsoft Support.
  • Apple Support.
  • ITIL Foundations.
  • HDI Support Center Agent.

About Amerit Consulting:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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