Senior Business Systems Analyst

1 week ago

Muscatine, United States HNI Full time

About the Role:

HNI Corporation, a leading global designer and provider of commercial furnishings, is seeking a Senior Business Systems Analyst to join our team. As a key member of our Web and Digital Team, you will play a critical role in driving business growth by analyzing and improving our business processes and systems.

Key Responsibilities:

  • Business Process Analysis: Conduct thorough analysis of our business processes and identify opportunities for improvement and customization.
  • Requirements Gathering: Gather and document business requirements for web and digital projects, working closely with stakeholders to ensure accurate and complete understanding of needs.
  • System Design and Implementation: Collaborate with developers to design and implement solutions that meet business needs, ensuring seamless integration with existing systems.
  • Testing and Quality Assurance: Lead testing practices and participate in user acceptance testing to ensure high-quality solutions.
  • Communication and Collaboration: Communicate effectively with stakeholders, including business leaders, developers, and end-users, to ensure successful project outcomes.
  • Mentorship and Training: Mentor junior business analysts in completing their job duties and building team skillsets and agile mindset.

Requirements:

  • 5+ years experience as a Business Analyst or Systems Consultant
  • 3+ years experience in Quality Assurance
  • 3+ years experience with troubleshooting and application support
  • 3+ years experience with technical documentation and requirements writing
  • 3+ years CMS technologies (Drupal preferred, not required)
  • 3+ years Digital Asset Management technologies (Acquia DAM and Cloudinary preferred)
  • 1+ years eCommerce technologies (not required)
  • 3+ years experience in facilitating joint application development design sessions
  • 3+ years experience in indirectly managing development tasks or previous development work
  • 3+ years experience working on projects with data migration, system integration and custom applications
  • Knowledge of Cloud implementations and management preferred
  • Understanding of System Release Management, Implementation & Adoption
  • 3+ years experience in communicating project/program status, risks and mitigations to internal stakeholders and sponsors
  • Experience with Agile delivery methodologies (SAFe)
  • Experience with A Visualization tool for wireframing, collaboration, and prototyping like Figma, Canva or Adobe XD

Other Skills:

  • Demonstrated ability to perform application end-user support
  • Technical knowledge of PC hardware and software products and support
  • Excellent communication skills both written and verbal
  • Excellent customer service skills
  • Ability to work with minimal supervision
  • Demonstrated understanding of service level agreements

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