Director, Retail Channel Management
7 days ago
We are seeking a highly experienced and skilled Senior Director, Retail Channel Operations to join our team at First Guaranty Mortgage Corp. This is a key leadership role that will oversee all strategic planning and procedures related to operations within assigned channels.
Key Responsibilities- Oversee all strategic planning and procedures related to operations within assigned channels
- Manage staff by communicating and directing job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; and initiating, coordinating, and enforcing policies and procedures
- Recruit, select, orientate, and train employees; evaluate and address staff productivity and performance; and develop personal growth opportunities for team members
- Proactively identify areas of operational risk and work with managers and other business leaders to implement processes and controls to mitigate issues
- Oversee policies and procedures for assigned areas and implement industry best practices
- Analyze staff productivity and outputs to ensure metrics appropriately drive and measure staff performance, identify trends, and implement changes
- Create goals and plans for assigned functions to ensure teams are working towards reaching optimal production within desired deadlines
- Partner with executive management to define FGMC's long-term operational strategies and goals within assigned channel(s) and implement methods and processes to achieve goals
- Collaborate with other departments and leaders to ensure alignment and achievement of Company goals
- Maintain knowledge of mortgage lending guidelines and regulations, as well as industry trends and best practices
- Attend industry conferences and events and build relationships with industry leaders to strengthen the FGMC brand and maintain an ongoing awareness nationwide of our culture, products, and other offerings
- Maintain ability to travel as needed
- Perform other duties as assigned
- High school diploma or GED
- Bachelor's degree in a related field or equivalent work experience
- 12+ years of related mortgage-industry experience within desired channel(s)
- 5+ years of management-level experience across various functional areas
- NMLS license or ability to obtain license within 90 days of employment (if within Retail channel)
- Broad-based knowledge of the mortgage industry, including highly advanced knowledge of mortgage lending guidelines and regulations (RESPA, REG B, HMDA, FHA, VA, Conventional, and other products offered)
- Experience in all channels and products
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