Retail Sales Associate

1 day ago

Plano, Texas, United States Shinola- Retail Full time
About Shinola-Retail

Shinola-Retail is a luxury design brand committed to crafting high-quality, handcrafted goods that are built to last. Our company is dedicated to creating premium products that showcase our commitment to quality, manufacturing, and design.

Job Summary

We are seeking a highly motivated and experienced Sales and Service Representative to join our team. As a Sales and Service Representative, you will be responsible for providing exceptional customer service, building relationships with clients, and driving sales revenue.

Key Responsibilities
  • Guest Experience
    • Exceed revenue targets and build relationships by providing consistent guest experience to each guest, exhibiting hospitality in every interaction, and executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love, and Community Building.
    • Participate in monthly product knowledge, operational, and guest service training.
    • Facilitate guests' repairs.
  • Experience Leader
    • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels.
    • Leverages KPIs to motivate team and drive performance.
  • Customer Relationship Management
    • Utilize Sales Force to maintain customer relationships through in-depth information capture and maintain detailed client profiles, building long-term relationships.
    • Execute brand outreach strategies as communicated via bolt to drive connection and revenue.
    • Utilize Sales Force to maintain customer relationships through in-depth information capture and maintain detailed client profiles.
    • Maintain a proactive selling culture that focuses on building long-term relationships in relation to the company's brand values.
  • Human Resources
    • Utilize the company's outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth.
  • Operations
    • Control expenses.
    • Complete tasks in a timely manner.
    • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product.
    • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations, and RTVs.
    • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly.
    • Manage visual merchandising standards and practices, ensuring that the store and product displays are in line with company guidelines.
Qualifications
  • High School Diploma.
  • 1+ years of specialty retail leadership.
  • Strong organizational skills.
  • Strong written and verbal communication skills.
  • Excellent at relationship building/networking experience.
  • Critical thinker.
Total Rewards Program
  • Compensation type: hourly.
  • Compensation: Compensation can be negotiated based on previous experience and qualifications.
  • Bonus eligibility:
    • Potential monthly bonus based on store financial performance.
    • Employee hiring referral bonus.
  • Paid Time-off:
    • 10 Corporate Holidays.
    • 15 Vacation days (accrued).
    • 2 Volunteer days.
  • Benefits:
    • Medical, dental, and vision - click here to view our full package (for employees working more than 20 hours).
    • 401k with company match.
    • Employee assistance program.
    • Pet Insurance.
    • Merchandise discounts.
    • Complimentary employee watch.
About Us

At Shinola-Retail, we're committed to growing and empowering an inclusive community within our company and industry. We hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization.

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