Customer Service Representative

10 hours ago


Lake City, Florida, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're looking for a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll be responsible for:

Key Responsibilities:
  • Assisting customers with their insurance needs and providing exceptional customer service
  • Processing policy changes, claims, and payments accurately and efficiently
  • Maintaining customer records and updating information as necessary
  • Collaborating with team members to ensure seamless customer experiences
  • Promoting and cross-selling insurance products and services to meet customer needs
  • Handling escalated customer complaints and concerns with professionalism and empathy
  • Staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice
  • Participating in ongoing training and development programs to enhance knowledge and skills

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships with our customers. If you're a team player with excellent communication skills and a strong work ethic, we'd love to hear from you



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