Guest Services Agent

4 days ago


Salt Lake, Utah, United States Holiday Inn Express & Suites, SLC Airport Full time
About the Role

We are looking for a Guest Services Agent to join our team at Holiday Inn Express & Suites, SLC Airport. As a key member of our front desk team, you will be responsible for ensuring that our guests have an exceptional stay with us.

Main Responsibilities:
  • To deliver exceptional customer service, responding to guest inquiries and resolving any issues or concerns promptly.
  • To manage guest reservations, check-ins, and check-outs in a timely and efficient manner.
  • To work closely with housekeeping staff to ensure rooms are prepared for guests.
Key Requirements:
  • A minimum of 1 year of experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Knowledge of reservation management systems and Microsoft Office.

This is a great opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. The estimated salary for this position is $15-$17 per hour, depending on experience and qualifications.



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