Hotel Guest Service Representative

3 days ago


Salt Lake, Utah, United States Courtyard Marriott Full time

Courtyard Marriott is seeking a skilled Hotel Guest Service Representative to join our team in Salt Lake City. As a key member of our hospitality team, you will provide exceptional customer service and create memorable experiences for our guests.

We offer a competitive $16.00 per hour salary, plus benefits and opportunities for growth and development. If you are motivated, friendly, and have a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities:

  • Greet and interact with guests in a warm and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
  • Promptly handle guest service requests and complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests and process payments

Requirements:

  • Minimum 6 months of hotel front desk experience
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Ability to work effectively and efficiently in a fast-paced setting


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