Hotel Guest Service Representative
3 days ago
Courtyard Marriott is seeking a skilled Hotel Guest Service Representative to join our team in Salt Lake City. As a key member of our hospitality team, you will provide exceptional customer service and create memorable experiences for our guests.
We offer a competitive $16.00 per hour salary, plus benefits and opportunities for growth and development. If you are motivated, friendly, and have a passion for delivering outstanding customer service, we encourage you to apply.
Key Responsibilities:
- Greet and interact with guests in a warm and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
- Promptly handle guest service requests and complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use computer system to make reservations, check-in and check-out guests and process payments
Requirements:
- Minimum 6 months of hotel front desk experience
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Ability to work effectively and efficiently in a fast-paced setting
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