Veterinary Practice Manager
2 weeks ago
The Practice Manager (PM) plays a critical role in the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem-solving to improve client service and employee engagement.
Responsibilities- Oversee day-to-day operations of the veterinary hospital, ensuring efficient workflow and excellent customer service.
- Manage inventory, including ordering, receiving, and maintaining adequate stock levels of medical supplies and pharmaceuticals.
- Collaborate with the Medical Director (MD) and the veterinary team to optimize patient care and workflow.
- Hire, train, and mentor staff members, promoting teamwork, accountability, and continuous improvement.
- Provide support and guidance to team members, stepping in to assist whenever necessary.
- Motivate staff and help build and maintain morale.
- Utilize feedback from clients, staff, and management to identify areas of improvement and implement appropriate changes.
- Maintain accurate records and documentation related to hospital operations, finances, and inventory management.
- Monitor financial performance, analyze key metrics, and identify opportunities for cost savings and revenue enhancement.
- Promote continuous quality improvement to ensure the practice's success and achieve the vision.
- Stay current on industry trends, best practices, and regulatory requirements related to veterinary medicine and practice management.
- Previous experience in veterinary medicine is required.
- Bachelor's degree in business administration, CVMP, or related field preferred.
- Three years of supervisory experience required.
- Three years or more of managing a veterinary practice preferred.
- Demonstrated ability to show empathy towards clients and treat animals with respect and compassion.
- Familiarity with inventory management and procedures.
- Excellent communication skills both verbal and written.
- Strong leadership skills and demonstrated commitment to team development and mentorship.
- Capable of leading, managing, and coaching staff at all levels.
- Ability to prioritize tasks, manage time effectively, and adapt to changing priorities.
- Self-motivated and proactive with a positive attitude.
- Willingness to learn and expand knowledge of veterinary medicine and practice management.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement.
- Must have availability during business hours, with occasional flexibility to accommodate hospital needs.
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