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Patient Access Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Ensemble Health Partners. As a Patient Access Specialist, you will play a critical role in ensuring the smooth and efficient admission process for patients.
Key Responsibilities- Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks
- Provide proper patient instructions, collect insurance information, and receive/process physician orders
- Utilize an overlay tool to ensure accurate and timely processing of patient information
- Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls
- Adhere to policies and provide excellent customer service in all interactions
- Hold accountability for point of service goals as assigned
- Conduct audits of accounts and ensure accuracy and timeliness of forms
- Pre-register patient accounts prior to visits, including inbound and outbound calling to obtain demographic and insurance information
- Explain and distribute patient education documents, including consent forms and important messages from Medicare and Tricare
- Review eligibility responses in insurance verification systems and select applicable insurance plan codes
- 1+ years of customer service experience
- High School Diploma/GED required
- Certified Registration Coder (CRCR) certification required within 6 months of hire
We are a leading provider of technology-enabled revenue cycle management solutions for health systems. Our mission is to empower our people to challenge the status quo and make a meaningful impact in the lives of our patients and communities. We offer a comprehensive benefits package, opportunities for growth and development, and a culture that values collaboration, innovation, and excellence.
